Cancellation, Rescheduling & Appointment Fee Policy

At Ballina Coast Dental, we understand that circumstances can change and that, from time to time, you may need to cancel or reschedule your dental appointment.

Our appointments are reserved specifically for each patient. When an appointment is cancelled at short notice or missed, we may be unable to offer that time to another patient who requires care.

To ensure fairness to all patients and to help us maintain an efficient appointment schedule, the following Cancellation, Rescheduling & Appointment Fee Policy applies.

Cancellation & Rescheduling

We kindly ask that you provide at least 24 hours’ notice if you are unable to attend your scheduled appointment.

Please contact our reception team as soon as possible if you need to cancel or reschedule.

Appointments cancelled or rescheduled with less than 24 hours’ notice may incur a $50 cancellation fee.

$50 Cancellation Fee

A $50 cancellation fee may apply when an appointment is cancelled or rescheduled with less than 24 hours’ notice.

Where applicable, the fee will be added to your account and is payable at your next appointment.

Missed Appointments / No-Shows

A no-show occurs when a patient does not attend their scheduled appointment and does not provide prior notice.

A $50 fee may apply to missed appointments.

Late Arrivals

We ask that patients arrive on time for their scheduled appointment to ensure there is sufficient time to provide the appropriate care.

Arriving late may reduce the time available for your appointment and, depending on the circumstances, your appointment may need to be shortened or rescheduled.

If you arrive too late for the appointment to proceed and it is necessary to reschedule, a $50 cancellation fee may apply

Genuine Emergencies & Unforeseen Circumstances

We understand that genuine emergencies and unforeseen circumstances can occur.

If you are unable to attend your appointment due to an emergency, please contact our reception team as soon as reasonably possible.

Cancellation fees may be waived or reviewed at the discretion of Ballina Coast Dental, taking into consideration the individual circumstances.

Repeated Cancellations & Missed Appointments

Repeated late cancellations, rescheduling or missed appointments may affect your ability to book future appointments.

Where there is a pattern of missed or late cancelled appointments, Ballina Coast Dental may require:

A deposit to secure future appointments.

Payment in full prior to the appointment.

 Additional booking conditions.  Or 

Future appointments to be limited or declined.

These measures help ensure that appointment times remain available to patients who are able to attend.

Communication

If you need to cancel or reschedule an appointment, please contact Ballina Coast Dental directly using our usual contact details.

Providing as much notice as possible allows us to offer the appointment time to another patient who may require care.

Patient Acknowledgement

By booking an appointment with Ballina Coast Dental, patients acknowledge that they have read, understood and agree to this Cancellation, Rescheduling & Appointment Fee Policy.

We appreciate your understanding and cooperation. Providing adequate notice when cancelling or rescheduling helps us maintain an efficient schedule and provide the best possible care to all our patients.

Thank you for respecting our appointment times and for choosing Ballina Coast Dental.